Refund Policy
This Refund Policy explains how IBC Mobile reviews VIP subscription payments, USDT billing issues, duplicate payments, access problems, wallet mistakes and support requests connected to digital platform access.
Last updated June 20, 2026Digital access policy
VIP tips, protected route details, AI Market access, membership badges, subscription features and platform tools are digital services. Once VIP access is activated, protected content can be viewed immediately, so refund review depends on payment records, access status, account activity and support findings.
Accepted payment method
USDT is the only accepted method for VIP subscription payments. Users should confirm the selected plan, correct network, amount, destination wallet and transaction ID before submitting a payment or support ticket.
Plan prices and periods
VIP plan pricing may be edited by support from the settings page. The active plan price shown in the software at the time of subscription is the price used for that subscription period. Plan expiry is calculated from the activated plan period.
Balance deduction subscriptions
When a user subscribes from available USDT balance, the plan amount is deducted from the USDT balance and a VIP subscription ledger entry is created. Users should review the plan confirmation popup before continuing.
Refund review cases
Support may review a refund request when a duplicate payment is verified, VIP access was not delivered after payment confirmation, the wrong plan was activated because of platform error, the account was charged twice, or a technical issue prevented reasonable access to the purchased digital service.
Access already used
If VIP content, route details, AI Market access or membership tools were available after activation, the subscription may be treated as delivered digital access. Completed periods, expired plans and used VIP access are generally not eligible for routine reversal.
Plan switching and unsubscribe
Users can unsubscribe an active VIP plan before choosing another plan. Unsubscribing removes VIP access going forward and does not automatically reverse a completed payment, used access period or previous balance deduction.
Non-refundable situations
Trading decisions, market movement, price changes, exchange delays, liquidity, user wallet errors, incorrect network transfers, gas fees, blockchain confirmations, third-party exchange issues and external losses are outside normal refund coverage.
Incorrect wallet or network payments
Crypto transfers sent to the wrong wallet address, unsupported network, missing memo or tag, or an incorrect asset may be difficult or impossible to recover. Support may review available evidence but recovery depends on blockchain and wallet conditions.
Network fees and processing costs
Blockchain fees, exchange fees, gas fees, transfer charges and settlement costs are not controlled by IBC Mobile and may reduce the amount that can be returned when a refund is approved.
How to request a refund
Open a support ticket with username, registered email, selected plan, amount, payment date, network, sender wallet, transaction ID, screenshot if available and a clear reason for the request. Missing or incorrect details can delay review.
Review timeline
Support reviews refund requests based on payment evidence, account history, VIP access logs, wallet records and technical status. Complex payment, network or dispute cases may require more time and additional user information.
Approved refunds
Approved refunds are processed through the available payment route where possible. Settlement timing depends on support processing, network conditions, wallet availability and any third-party limitations.
Rejected or incomplete requests
Support may reject a refund request when payment cannot be verified, access was delivered, information is missing, the request relates to trading outcome, or the issue was caused by external wallet, exchange or network conditions.
Chargeback and abuse review
False payment proof, repeated abuse, unauthorized access attempts, duplicate claims or suspicious payment behavior may result in account review, suspension of VIP access or refusal of further service.